If you subscribe to our Basic or Audit service you can login to your web account and access your recovery keys.
If you subscribe to the Assisted service you can call our 24/7 helpdesk and get help. Password reset can not be done over email for security reasons. You will need to identify yourself with the personal authentication questions that you submitted at sign-up and our helpdesk team will help you straight away.
After several failed login attempts your computer is locked. To open it up again you need reset your password. If you subscribe to our Basic or Audit service you can login to your web account and access your recovery keys.
If you subscribe to the Assisted service you can call our 24/7 helpdesk and get help. Password reset can not be done over email for security reasons. You will need to identify yourself with the personal authentication questions that you submitted at sign-up and our helpdesk team will help you straight away.
AlertSec supports Windows 10 and Windows 11 (please see “System requirements” for latest update on support for versions). Unfortunately, AlertSec does not support Mac OS, Chromebook or Linux.
Yes, all applications work just like before – email, Word, PPT, Excel – all of them. Encryption is transparent to the user and applications.
No, once you are using the machine you will not be able to see any difference in performance.
The best way to securely dispose of a computer is to keep the hard drive encrypted, and reformat the drive. In the Settings window, scroll down and click on Update & Security. In the Update & Settings window, on the left-side, click on Recovery. Once it’s in the Recovery window, click on the Get Started button. To wipe everything from your computer, click on the Remove everything option.
No, AlertSec does not host any of your data or have remote access to your computer.
That depends on the size of the hard drive, the speed of your processor, and how much you use your computer during the process. Encrypting a computer normally takes a few hours, so leave it on until finished. You can work on your computer while it’s encrypting.
No problem. The encryption process is a stable process and will continue where it left off as soon as it is powered up again.
For HOME editions:
Go to the Control Panel/System/Apps and uninstall AlertSec part 1 and 2. Uninstalling AlertSec will start a decryption, so please be aware that your data stored on the machine now is vulnerable to exposure, should your computer be lost or stolen.
For PRO and Enterprise editions:
Removing AlertSec will NOT uninstall BitLocker, so the machine will remain encrypted and you have to backup your recovery keys separately.
No, Anti-malware does not interfere with the encryption.
No, Full Disk Encryption encrypts data stored on your computer. When you transfer the data to somewhere else, the data is in clear text.
No, any information being exported from the PC will be in clear text as it is automatically decrypted when it leaves the computer. We always recommend taking back-ups at regular intervals.
Yes, most likely you store the login credentials for your cloud applications or web accounts on your computer. If the computer is accessed by someone else, the perpetrator has access to all your login information. Also, quite often, documents that you have worked on will be saved on your computer’s hard drive even after logging off from a cloud service.
Yes, your computer works just like it did without encryption.
